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Department of For-Hire Vehicles

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Client and Customer Services

The Department of For-Hire Vehicles is located at 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. The phone number is (202) 645-7300. The email address is [email protected].

The office is open Monday through Friday from 8:30 am to 4:30 pm, and closed on observed District Holidays. 

Effective January 13, 2020, Face ID exams are offered Monday through Friday from 9:30 am until 2:00 pm. No appointment is necessary.  
One Stop and Face ID applications are accepted Monday through Friday from 8:30 am until 3:30 pm.
Notice to all FACE ID holders: All active Face-IDs and NDLs expiring after September 30, 2021 will be extended to November 1, 2021. This means operators who fail to renew on or before November 1, 2021 will be deactivated. Renewal is free. Visit the licensing and renewals page for more information. You may contact Client Services at [email protected] or (202) 645-7300. 
For more information visit Driver Licensing
For more information visit Pathways
For more information visit Non - District Limousine & Non - MSA
For more information visit Vehicle Age Retirement Waiver
For more information visit Company Operating Authority
For more information visit Grant Funding
For more information visit Union Station Fast Pass
Face IDs can be picked up Monday through Friday from 8:30 am until 4:30 pm.
For more information visit Face ID Listings
Lost and Found office hours are Monday through Friday from 8:30 am to 4:30 pm.
To comply with the DC Title 31 Section 1012.1 all For-Hire Vehicle Face ID Card Holders are responsible for turning in lost items to the DFHV
To report a lost item visit Lost and Found
For-hire vehicle companies and operators offer services to millions of individuals each year. To ensure safety and service within the District, please report any complaints to DFHV.
  • To file a complaint against a for-hire vehicle and/or operator visit Complaints
  • To file a complaint against a Vehicle Inspection Officer (VIO) visit VIO Complaints
If you would like information regarding charter bus, B Tag licensing and 10 plus passenger vehicles you must contact the Washington Metropolitan Area Transit Commission (WMATC) by calling 301.588.5260 or clicking on the following link
General questions can be submitted through the Client Services Inquiry Form and responses will be provided within 24 hours.
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