Transport DC provides an alternative transportation service for MetroAccess customers. Effective December 1, 2017, Transport DC will provide unrestricted rides for the first 15 days of the month and rides only for employment and medical services during the remainder of the month. The hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone).
One-hour service: Flexibility to make a reservation 30 minutes before a ride is needed.
One stop pick-up and drop-off: No need to share a ride or make multiple stops before reaching the destination.
Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.
$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card for non-pooled rides.
Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.
Pooled Ride Pilot: As part of ongoing efforts to ensure residents have affordable and accessible transportation interested Transport DC customers can choose to participate in the Pooled Ride Pilot Program. Pooled Rides provide a greener and more affordable option for two to three passengers to travel together in the same vehicle in the same direction as long as the drop off locations are no more than 5 minutes apart. Customers can also use a buddy system to pre-book when traveling in the same direction.
MetroAccess compatibility: Transport DC drivers require participants' MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.
MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email [email protected].
Schedule your ride: Call 1-844-322-7732
Submit Transport DC complaints here, or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email [email protected]; or call (202) 645-7300
FREQUENTLY ASKED QUESTIONS
What is Transport DC?
Transport DC is a coordinated alternative to paratransit service for MetroAccess customers. Residents receive efficient curb-to-curb taxicab or wheelchair accessible taxicab service.
How do I schedule a ride?
Trips are scheduled by calling 1-844-322-7732 at least 30 minutes before pick up time. Callers must dial the numeral “1” when using a landline telephone to schedule a ride.
What was the original design of the Transport DC program?
Transport DC was designed as a pilot program to provide transportation to and from dialysis centers during the first phase of the program implementation and expanded to provide transportation to the same locations as Metro Access within the District of Columbia.
What's new with Transport DC?
Transport DC conducted a Pooled Ride Alpha Pilot to match customers volunteering for pooled-rides. Volunteers that used the Pooled Ride Alpha Pilot had their $5.00 co-pay waived when they were matched with another customer heading to a similar destination. The Pooled Ride Alpha Pilot expired on 12/31/18 and DFHV is analyzing the trip data, while also accepting provider, customer, and stakeholder(s) feedback to develop enhancements for the pooled riding experience for Transport DC customers.
How will customers be notified in advance of program changes?
Program updates are announced at regularly scheduled meetings with advocates, riders and providers and by emails, text messages and notices posted on the DFHV website.
How much does the District spend on Transportation services for people with disabilities and seniors?
About $71 million combined on MetroAccess, Transport DC, DC Medicaid, and Seabury Connector.
Where can I find a list of "In-Network" locations?
In-Network locations and eligible health care facilities can be found by using this link and will be updated regularly. Please call (202) 645-7300.
How can Transport DC customers make employment related trips or update their employment location information?
Eligible customers can submit their work addresses to DFHV using this link or e-mail their work addresses to [email protected] so arrangements for employment-related trips can be made.