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Transport DC

Please note that on FRIDAY, OCTOBER 1, 2021 at 12:01 am, the following changes to the Transport DC will go into effect:

• Customers can take up to ten (10) one-way trips or five (5) round trips a month for any purpose to any destination within the District; trip restrictions the second half of the month will be lifted.

• Customers that use the service to get to and from dialysis will be able to continue to do so as dialysis trips will not count towards the 10 trip monthly limit. An exception form is available below under "Attachments."

• The fare will be raised from $5 to $7.

• All trip requests will be for same-day service only (pre-scheduled trips will no longer be an option).

For more information, please see the Frequently Asked Questions under “Attachments” below.

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Transport DC is an alternative transportation service for MetroAccess customers. Transport DC provides taxicab rides to and from any location in DC without location restrictions — from the 1st of the month through the 15th. For the remainder of the month, transportation is restricted to employment and medical treatment locations only.

Cost for riders:              per ride

Hours of Operation:      24 / 7

Eligibility:                       Riders must be registered with MetroAccess. Please contact WMATA regarding MetroAccess eligibility at (202) 962-1100. A Metro Access ID# must be presented when booking a ride with Transport DC.

Book a ride:                   (844) 322-7732

See below for more information

Transport DC is a premium same-day, cost-effective alternative transportation service for WMATA MetroAccess customers.

Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone). Please review the Transport DC Customer Guide which is also posted at the bottom of this page.

Monthly User Group Meeting: We welcome your feedback! Join the monthly Transport DC User Group meetings held on the 1st Wednesday of the month at 6:00 pm please contact Ty Stover at [email protected] for the meeting link and information.

One-hour service: Flexibility to make a reservation 30 minutes before a ride is needed.

Companion rider: Companions are welcome to accompany Transport DC participants at no additional charge.

$5 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card, or debit card 

Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicles is given to Transport DC participants.

MetroAccess ID Required: Transport DC customers must have their MetroAccess identification number available when they book their trip and drivers require participants' MetroAccess ID’s at the time of service. Transport DC participation does not affect MetroAccess eligibility.

MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email [email protected].

Schedule your ride: Call 1-844-322-7732

Your feedback is valuable: Please call (202) 645-7300 or email us at [email protected]. For Transport DC program user group meeting info, please email [email protected].

Please submit complaints in writing to the Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020; you can also email dfh[email protected]; or call (202) 645-7300


FREQUENTLY ASKED QUESTIONS

What is Transport DC?
Transport DC is a premium same-day, cost-effective alternative transportation service to MetroAccess’ paratransit service for DC MetroAccess customers.

How do I schedule a ride?
Trips are scheduled by calling 1-844-322-7732 at least 30 minutes before pick up time. Callers must dial the numeral “1” when using a landline telephone to schedule a ride.

What was the original design of the Transport DC program?
Transport DC was designed as a pilot program to provide transportation to and from dialysis centers during the first phase of the program implementation and expanded to provide transportation to the same locations as MetroAccess within the District of Columbia.

How do I book a Transport DC trip?

  1. Customers must call the 844-322-7732 number.
  2. The system will greet the customer and ask for their MetroAcess ID number, the customer can type or say in their number when prompted.
  3. After a few seconds, the telephone system will ask to save the customer’s phone number. The customer can press “1” if this is the primary phone number they use to book a ride.
  4. The telephone system will automatically transition a customer to a Transport DC provider.

If a customer should have any questions regarding the new system, they can call (202) 645-7300 and ask for Mr. Tyren Stover.

How will customers be notified in advance of program changes?
Program updates are announced at regularly scheduled meetings with advocates, riders and providers and by emails, text messages and notices posted on the DFHV website.

What happens if a Transport DC customer is not complying with the program rules?

Customers who do not comply with program rules will be sent a letter from DFHV as a warning. Customers can be suspended from Transport DC if they do not comply with program rules. Rule violations include knowingly exceeding the monthly trip limit, using a MetroAccess ID that is not your own, and misrepresenting a trip that really wasn’t for dialysis.
 

How much does the District spend on Transportation services for people with disabilities and seniors?
About $71 million combined on MetroAccess, Transport DC, DC Medicaid, and Seabury Connector.

 

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