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Transport DC

Transport DC

Transport DC provides an alternative transportation service for MetroAccess customers. Transport DC offers customers transportation to and from any location in the District with no restrictions during the first half of the month ending on the 15th of the month. For the second half of the month, booking requests would be granted solely based on availability. Rides would be limited to medical and employment destinations.The hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone). 

One-hour service: Flexibility to make a reservation 30 minutes before a ride is needed.

One stop pick-up and drop-off: No need to share a ride or make multiple stops before reaching the destination.

Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.

$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card.

Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.

MetroAccess compatibility: Transport DC drivers require participants' MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.

MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email [email protected].

Schedule your ride: Call 1-844-322-7732

Ride Status: Capitol Cab (202) 398-0500; Yellow Cab (202) 544-0911

Your feedback is valuable: For Transport DC program user group meeting attendance email [email protected]. DFHV staff is available during office hours Monday to Friday, 8:30 am to 4:30 pm, except on District Holidays. Call (202) 645-7300 and press option "5"  

Submit Transport DC complaints here, or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email [email protected]; or call (202) 645-7300 and press option "1"

Submit your Employment Location information here.


FREQUENTLY ASKED QUESTIONS 
 

What is Transport DC?
Transport DC is a coordinated alternative to paratransit service for MetroAccess customers. Residents receive efficient curb-to-curb taxicab or wheelchair accessible taxicab service.

How do I schedule a ride?
Trips are scheduled by calling 1-844-322-7732 at least 30 minutes before pick up time.  Callers must dial the numeral “1” when using a landline telephone to schedule a ride. 

What was the original design of the Transport DC program?
Transport DC was designed as a pilot program to provide transportation to and from dialysis centers during the first phase of the program implementation and expanded to provide transportation to the same locations as Metro Access within the District of Columbia.

What policy changes were announced to advocates and users at the July, 3, 2017 meeting?
Starting August 15th until September 30th, Transport DC will be scaling back the operations by providing trips to only medical and employment appointments.  Non-medical or employment-related trips will be placed on hold until the beginning of the new fiscal year (starting October 1, 2017) at which point advocates and stakeholders can review the FY18 budget and discuss Transport DC needs.  However, hours of operation will remain 24 hours a day, seven days a week.

Have policy changes for FY 18 been made?
Policy changes announced on July 3, 2017 will remain in effect pending further discussions with advocates and users. The objective is to maximize the number of trips for the allocated budget.

Will customers be notified in advance of program changes?
Yes.  Meetings are regularly held with advocates, riders, and providers.  Letters and e-mails are sent to contact the information on file.  Furthermore, phone calls and SMS messages are sent to update customers. The Department of For-Hire Vehicles (DFHV) posts notices on their website and announcements are made through media interviews.  Riders are encouraged to contact DFHV with their ideas on how to shape the program.

When did the program changes go into effect?
The most recent program changes take effect on August 15, 2017.

Why are changes being made to the program?  
When Transport DC started, it was originally intended to provide transportation to and from medical (dialysis) facilities only. It was expanded in May 2015 to provide direct, point-to-point, transportation service within the District of Columbia for any purpose. The usage rate has grown beyond the scope originally imagined for the program, with the vast majority of riders currently using the service for non-medical related needs. Our first priority is always the health and safety of our residents. Due to the popularity of Transport DC, it is critical that residents are not missing medical or employment appointments, so we are refocusing the program to ensure medical and employment needs are met while maintaining the highest quality services that can be offered.  

How much does the District spend on Transportation services for people with disabilities and seniors?
About $71 million combined on MetroAccess, Transport DC, DC Medicaid, and Seabury Connector.

Where can I find a list of "In-Network" locations?
In-Network locations and eligible health care facilities can be found by using this link and will be updated regularly. To request a medical facility to be added to the In-Network list, please call (202) 645-4435.

How can Transport DC customers make employment related trips or update their employment location information?
Eligible customers can submit their work addresses to DFHV using this link or e-mail their work addresses to [email protected] so arrangements for employment-related trips can be made.
 

View the list of approved In-Network facilities here

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