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Transport DC

While the District of Columbia Government began to modify its operations on Monda, March 16, 2020, in order to mitigate the spread of the coronavirus (COVID-19), the District government wants residents to know that it will continue to deliver essential services and keep the majority of its systems and services operating. As such, Transport DC continues to operate. View closures by agency at coronavirus.dc.gov/what's open

 

Transport DC is a premium same-day, cost-effective alternative transportation service for WMATA MetroAccess customers. Effective December 1, 2017, Transport DC provides unrestricted rides for the first 15 days of the month and rides for employment and medical services only during the remainder of the month. The hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone). Full details are available in the Transport DC Customer Guide which is also posted at the bottom of this page.

Monthly User Group Meeting: We welcome your feedback! Join the monthly Transport DC User Group meetings held on the 1st Wednesday of the month from 6:00 pm to 8:00 pm at 441 4th Street NW, 11th Floor.

One-hour service: Flexibility to make a reservation 30 minutes before a ride is needed.

One stop pick-up and drop-off: No need to share a ride or make multiple stops before reaching the destination.

Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.

$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card for non-pooled rides.

Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.

MetroAccess compatibility: Transport DC drivers require participants' MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.

MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email [email protected].

Schedule your ride: Call 1-844-322-7732

Your feedback is valuable: Please call (202) 645-7300 or email us at [email protected]. For Transport DC program user group meeting info, please email [email protected].

Submit Transport DC complaints here, or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email [email protected]; or call (202) 645-7300

Submit your Employment Location information here.


FREQUENTLY ASKED QUESTIONS 
 

What is Transport DC?
Transport DC is a premium same-day, cost-effective alternative transportation service to MetroAccess’ paratransit service for DC MetroAccess customers.

How do I schedule a ride?
Trips are scheduled by calling 1-844-322-7732 at least 30 minutes before pick up time. Callers must dial the numeral “1” when using a landline telephone to schedule a ride. 

What was the original design of the Transport DC program?
Transport DC was designed as a pilot program to provide transportation to and from dialysis centers during the first phase of the program implementation and expanded to provide transportation to the same locations as Metro Access within the District of Columbia.

What's new with Transport DC?
Effective Thursday October 24 at 11:59 pm, the Transport DC Pooled Rides program is suspended until further notice. Transport DC will continue to operate as normal, 24 hours per day / 7 days a week. For further information please contact DFHV by calling (202) 645-7300, or email [email protected]

DFHV made updates to the Transport DC phone system to help improve operations. Please see below for instructions on how to book a ride:

  1. Customer must call the 844-322-7732 number.
  2. The system will greet the customer and ask for their Metro ID number, the customer can type in their number when prompted.
  3. After a few seconds, the telephone system will ask to save the customer’s phone number. The customer can press “1” if this is the primary phone number they use to book a ride.
  4. The telephone system will automatically transition a customer to a Transport DC provider.
  5. If the customer is having difficulty typing the number or does not wish for the telephone system to save the number they are using currently, the customer can simply wait on the line and the telephone system will refer the customer automatically to a provider.
  6. If a customer should have any questions regarding the new system, they can call (202) 645-7300 and ask for either Ms. Tierra McMillian or Mr. Tyren Stover.

How will customers be notified in advance of program changes?
Program updates are announced at regularly scheduled meetings with advocates, riders and providers and by emails, text messages and notices posted on the DFHV website.

How much does the District spend on Transportation services for people with disabilities and seniors?
About $71 million combined on MetroAccess, Transport DC, DC Medicaid, and Seabury Connector.

Where can I find a list of "In-Network" locations?
In-Network locations and eligible health care facilities can be found by using this link and will be updated regularly. Please call (202) 645-7300.

How can Transport DC customers make employment related trips or update their employment location information?
Eligible customers can submit their work addresses to DFHV using this link or e-mail their work addresses to [email protected] so arrangements for employment-related trips can be made.
 

View the list of approved In-Network facilities here

Contact TTY: 
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