The safe operation of all public vehicles for hire shall be conducted in accordance with the laws of the District and with due regard for the safety, comfort and convenience of passengers, for the safe and careful transportation of property, and for the safety of the general public. All reasonable efforts shall be made to promote safety at all times and under all conditions.
DFHV enforcement policies, practices and procedures are designed to meet the significant challenges that the agency faces carrying out its statutory charge to ensure that for-hire vehicle passengers have a clean, safe, and enjoyable traveling experience, by addressing any instance of non-compliance with Title 31 of the DCMR. Such polices, practices, and programs are built on a wide-ranging examination of all aspects of the agency’s approaches to addressing violations of Title 31. They include specific strategies to reduce the number of such violations, engage drivers, companies, and passengers, as well as to improve Vehicle Inspection Officer training in observance of the highest ethical and professional law enforcement standards.
Complaints About Enforcement Actions
The Office of Consumer Complaints is responsible for addressing and investigating concerns related to the professionalism of Vehicle Inspection Officers (VIOs) in their interactions with the public, including for-hire operators such as taxicabs, rideshare, and other vehicle-for-hire service providers. These complaints may involve allegations of inappropriate conduct, unprofessional behavior, or actions that undermine public trust.
To learn how to file a complaint against a VIO, refer to the For-Hire Vehicle Mediation Program and VIO Complaint Process, which provides detailed information about the submission and resolution procedures.
Please note that each case is unique, and outcomes may vary depending on the specific circumstances. Drivers and members of the public are encouraged to reach out to the Office of Consumer Complaints to receive guidance on filing complaints.
Note, enforcement actions may be taken against individuals or companies as necessary. Details about the complaint and resolution process are provided below.
