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Department of For-Hire Vehicles

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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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The safe operation of all public vehicles for hire shall be conducted in accordance with the laws of the District and with due regard for the safety, comfort and convenience of passengers, for the safe and careful transportation of property, and for the safety of the general public.  All reasonable efforts shall be made to promote safety at all times and under all conditions.

DFHV enforcement policies, practices and procedures are designed to meet the significant challenges that the agency faces carrying out its statutory charge to ensure that for-hire vehicle passengers have a clean, safe, and enjoyable traveling experience, by addressing any instance of non-compliance with Title 31 of the DCMR. Such polices, practices, and programs are built on a wide-ranging examination of all aspects of the agency’s approaches to addressing violations of Title 31. They include specific strategies to reduce the number of such violations, engage drivers, companies, and passengers, as well as to improve Vehicle Inspection Officer training in observance of the highest ethical and professional law enforcement standards.

Complaints About Enforcement Actions

The Office of Hearing Examiners has broad authority to oversee any contested cases pertaining to DFHV matters, the Office presides over cases that involve any complaints against Vehicle Inspection Officers, driver license suspensions, revocations, or denials. The Office also offers mediation services for any disputes within the vehicle-for-hire industry (i.e., taxicabs, Uber/Lyft drivers, vehicle-for-hire companies, and payment service providers). Please see the For-Hire Vehicle Mediation and VIO Complaint Process for more information on mediation and VIO complaint process.

Please note that the facts of each case may vary which can impact their resolution. Drivers may contact Client Services for assistance with any operational issues.

Enforcement actions can be taken against companies or individuals. The complete complaint process is outlined below.

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