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CAPS-DC: Doing Good Is Good Business

Friday, January 23, 2015
American City & County: Across America

The DC Taxicab Commission (DCTC) believed that there was a business solution that could be attained to respond to disability advocates and local planners who identified wheelchair accessible taxi services as a missing link in the District of Columbia's transportation network. DCTC embarked on discussions with WMATA to figure out how the competitive marketplace could fulfill the objective to increase the number of wheelchair accessible vehicles (WAVs) on the street. 

The result of the discussions was the Coordinated Alternative to Paratransit Services pilot program known as CAPS-DC. The objective of the program is to transition ambulatory customers from MetroAccess to standard taxi service. What makes CAPS-DC so appealing is that it makes such good business sense as the benefits of the program include increasing the number of WAVs in the District’s overall taxi fleet, improving the overall transportation experience for program participants, adding new riders to the customer base of taxicab companies and saving money for District taxpayers through a reduction in subsidy payments to WMATA.

Read the full story in the Across America section of American City & County magazine.