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Department of For-Hire Vehicles

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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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Client Services Hours

The Department of For-Hire Vehicles is conveniently located at 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. The phone number is (202) 645-7300. The email address is [email protected].

The office is open 5 days a week, and closed on observed District Holidays. Client Services operates on the following schedule, effective April 1, 2016:

Face ID exams are only offered on Friday at 9:30 am
Please arrive 30 minutes early for processing to prevent any delay in the examination schedule

One Stop and Face ID applications are accepted Monday through Friday
8:30 am until 3:30 pm

Face IDs can be picked up Monday through Friday
8:30 am until 4:30 pm

Lost and Found office hours
Monday through Friday
8:30 am to 4:30 pm

Resource Center (open to all)
Available Tuesday through Thursday from 4:30 pm to 6:30 pm

General questions can be submitted through the Client Services Inquiry Form and responses will be provided within 24 hours