Transport DC (TDC) is a premium alternative transportation service for WMATA Metro Access customers. Transport DC provides DC eligible riders with taxicab rides to and from any location within DC.
Eligibility: Riders must be DC residents registered with Metro Access. Please contact WMATA regarding Metro Access eligibility at (202) 962-2700; Press 5 or [email protected]. WMATA updates DFHV with ridership enrollment for TDC once a month. Riders can start participating in TDC after the 5th of the month following their Metro Access enrollment.
A Metro Access ID# must be presented when booking a ride with Transport DC. All Transport DC customers are required to have an active Metro Access ID and use this ID number when contacting the Transport DC Trip Request Line. Customers must also show their Metro Access ID to the driver. It is the responsibility of the customer to maintain their Metro Access eligibility and ensure their ID card is active.
Cost for riders: $7 per ride
Hours of operation: 24 / 7
Book a ride: (844) 322-7732
Reservations: Transport DC users that require a Wheelchair Accessible Vehicles (WAV) have the option to reserve a one-way trip up to an hour in advance of their planned departure time.
Details: Customers can take up to ten (10) one-way trips (5 round trips each month) to any destination within the District of Columbia. All trip requests are available for same-day, on-demand taxi service (except for WAV reservations). Customer dialysis trips do not count towards the 10-trip monthly limit. An exemption form is available below.
You may contact DFHV with questions or complaints about TDC by emailing [email protected]. Additional information can be found in the Transport DC Customer Guide.
Formal complaints may be submitted using this complaint form or by email: [email protected]; You can also send a complaint in writing to the Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020 or call (202) 645-7300.
FREQUENTLY ASKED QUESTIONS
Can I continue to use Transport DC if my MetroAccess ID expired?
No. If your MetroAccess ID is expired, you are no longer eligible for the Transport DC program. It is your responsibility to recertify prior to your MetroAccess ID's expiration date. To recertify please contact WMATA Transit Accessibility Center at 202-962-2700.
How do I book a Transport DC trip?
- Customers must call the 1-844-322-7732 number.
- The system will greet the customer and ask for their Metro Access ID number, the customer can type or say in their number when prompted.
- After a few seconds, the telephone system will ask to save the customer’s phone number. The customer can press “1” if this is the primary phone number they use to book a ride.
- The telephone system will automatically transfer a customer to a Transport DC provider.
- If the provider is unable to fulfill the request within 15 minutes they will transfer the customer to a different provider.
How long will I have to wait for a TDC ride?
Wait times vary based on taxi availability. Companies do their best to send a vehicle as soon as possible, however, to ensure a timely pick up, we recommend to pre-schedule your trip if possible.
How soon can I use TDC after I receive my Metro Access ID?
Riders can start participating in TDC after the 5th of the month following their Metro Access enrollment. WMATA updates Transport DC eligibility at the beginning of each month.
Can I bring shopping bags and luggage with me on my Transport DC trip?
Transport DC passengers may bring a limited number of packages with them on their trips, but the items cannot exceed 5 (five) grocery or shopping bags and no more than 40 pounds; the items must be capable of being transported in a single trip to the exterior door.
Companion rider: Companions are welcome to accompany Transport DC participants at no additional charge but are not permitted to take TDC trips without the enrolled TDC rider.
Can I use someone else’s Metro Access ID to book and take a trip for myself on Transport DC?
No, only the customer with the Metro Access ID is eligible for Transport DC service. Customers who allow someone else to use their Metro Access ID to request or take a trip on Transport DC can be suspended from the program.
How will riders be notified in advance of program changes?
Program updates are announced on the DFHV website, quarterly Accessibility Advisory Committee (AAC) Meetings, and by email and mail notices to riders.
What happens if a Transport DC customer is not complying with the program rules? Riders who do not comply with program rules will be sent a letter from DFHV as a warning. Customers can be suspended from Transport DC if they do not comply with program rules. Rule violations include knowingly exceeding the monthly trip limit, using a Metro Access ID that is not your own, and misrepresenting a trip that wasn’t for dialysis. Rider violations within the TDC program may impact participation in other DFHV transportation programs. See TDC Customer Guide for more information.
How do I submit a complaint? Please submit complaints using this complaint form or by email: [email protected]; You can also send a complaint in writing to the Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020 or call (202) 645-7300.
Related Source(s):
