The Department of For-Hire Vehicles is located at 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. The phone number is (202) 645-7300. The email address is [email protected].
The office is open Monday through Friday from 8:30 am to 4:30 pm, and closed on observed District Holidays.
Face ID exams are only offered on Friday at 9:30 am. Please arrive 30 minutes early for processing to prevent any scheduling delay.
One Stop and Face ID applications are accepted Monday through Friday from 8:30 am until 3:30 pm.
Face IDs can be picked up Monday through Friday from 8:30 am until 4:30 pm.
Lost and Found office hours are Monday through Friday from 8:30 am to 4:30 pm.
To comply with the DC Title 31 Section 1012.1 all For-Hire Vehicle Face ID Card Holders are responsible for turning in lost items to the DFHV
For-hire vehicle companies and operators offer services to millions of individuals each year. To ensure safety and service within the District, please report any complaints to DFHV.
- To file a complaint against a for-hire vehicle and/or operator visit Complaints
- To file a complaint against a Vehicle Inspection Officer (VIO) visit VIO Complaints
If you would like information regarding charter bus, B Tag licensing and 10 plus passenger vehicles you must contact the Washington Metropolitan Area Transit Commission (WMATC) by calling 301.588.5260 or clicking on the following link wmatc.gov