The Department of For-Hire Vehicles (DFHV) is authorized to hear complaints and disputes occurring within the vehicle-for-hire industry and to foster positive intra-industry relationships. See D.C. Official Code § 50-301.07. Where there are disputes between industry stakeholders (i.e., vehicle-for-hire companies, operators, and payment service providers), DFHV has an interest in assisting these parties in coming to a positive resolution. The DFHV industry mediation program consists of an informal and voluntary, but confidential meeting between both parties (and a neutral third-party DFHV mediator), for the purpose of addressing an issue they cannot resolve themselves. Please note that DFHV mediators are there to facilitate discussions, but cannot provide any legal advice. The Mediation is essentially a negotiation facilitated by a neutral third party, in which the disputing parties work with the mediator to resolve their disputes. Examples of the types of disputes that may occur are:  

1) Disagreement over account balance when a rental operator wishes to transfer from one taxicab company to another; 

 2) Condition of returned MTS equipment when an owner wishes to change payment service providers; and  

3) Contract issues between a taxicab company and a supplier of taxicab equipment.  

These disputes often cannot be resolved without resorting to formal legal mechanisms, which are time-consuming for all parties. They are also expensive, with the result that individual operators often feel pressured to accept unfavorable outcomes.  

The Department of For-Hire Vehicles (DFHV) now handles these types of disputes through its standard complaint process. When DTS or payment discrepancies arise between an operator and a company, the Complaints Department works to resolve the matter through direct communication with the operator and the DTS provider. In situations where the Complaints Department is unable to reach a resolution the case is forwarded to the DTS Account Manager. This updated process ensures that operational disputes are addressed promptly, consistently, and at the appropriate level within the agency.

Contesting a Ticket

If you believe the ticket was issued in error or wish to dispute the violation, you have the right to contest it through the Office of Administrative Hearings (OAH).

For more information or to file your appeal, visit the Office of Administrative Hearings (OAH) website: oah

For general inquiries regarding VIO-issued tickets, you may contact DFHV at (202) 645-7300 and select option two.

Complaints About Enforcement Actions

The Office of Consumer Complaints is responsible for addressing and investigating concerns related to the professionalism of Vehicle Inspection Officers (VIOs) in their interactions with the public, including for-hire operators such as taxicab, rideshare, and other vehicle-for-hire service providers. These complaints may involve allegations of inappropriate conduct, unprofessional behavior, or actions that undermine public trust.

To learn how to file a complaint against a VIO, refer to the VIO Complaint Process, which provides detailed information about the submission and resolution procedures. Please note that each case is unique, and outcomes may vary depending on the specific circumstances. 

Note, enforcement actions may be taken against individuals or companies as necessary. Details about the complaint and resolution process are provided below.