The Department of For-Hire Vehicles (DFHV) is authorized to hear complaints and disputes occurring within the vehicle-for-hire industry and to foster positive intra-industry relationships. See D.C. Official Code § 50-301.07. Where there are disputes between industry stakeholders (i.e., vehicle-for-hire companies, operators, and payment service providers), DFHV has an interest in assisting these parties in coming to a positive resolution.