Contact: Neville Waters, (202) 645-6020; [email protected]
The Department of For-Hire Vehicles (DFHV) takes a big step toward digital transformation by beginning the transition to a Digital Taxi Solution (DTS) platform. The new digital meter system will replace traditional taximeter and outdated legacy equipment and allow drivers and customers to use their smartphone or tablet devices for ride and customer interaction.
“This technological evolution will lessen operating costs for taxi drivers allowing for just a phone or tablet to be their primary taxi equipment while at the same time enhancing the customer ride experience,” DFHV Director Ernest Chrappah said. “The new app-based digital meter also provides a platform for developers to be able to build innovative programs to offer more features and services for the riding public in the District of Columbia.”
In addition, the app-based digital meter, compatible with both iOS and Android devices, will allow the city to be the first jurisdiction to offer dynamic pricing (such as discounts and flat rates) to passengers hailing taxis from the street. Other significant customer service benefits will include: driver ratings, estimated fare calculations before your ride, exact GPS route tracking for enhanced security, and the convenience of electronic receipts by email, text, or online retrieval.
DFHV is accepting submissions from companies interested in becoming a DTS Provider. The complete submission package is available here. To view more information, see Administrative Issuance Series/Number AI-2017-01. The transition to digital meters continues the efforts of DFHV to support the modernization of the local for-hire industry. The transition to digital meters is expected to be implemented by August 31, 2017.