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Department of For-Hire Vehicles
 

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Enforcement

The safe operation of all public vehicles for hire shall be conducted in accordance with the laws of the District and with due regard for the safety, comfort and convenience of passengers, for the safe and careful transportation of property, and for the safety of the general public.  All reasonable efforts shall be made to promote safety at all times and under all conditions.

DFHV enforcement policies, practices and procedures are designed to meet the significant challenges that the agency faces carrying out its statutory charge to ensure that for-hire vehicle passengers have a clean, safe, and enjoyable traveling experience, by addressing any instance of non-compliance with Title 31 of the DCMR. Such polices, practices, and programs are built on a wide-ranging examination of all aspects of the agency’s approaches to addressing violations of Title 31. They include specific strategies to reduce the number of such violations, engage drivers, companies, and passengers, as well as to improve Vehicle Inspection Officer training in observance of the highest ethical and professional law enforcement standards.

To provide feedback or to submit a complaint regarding Enforcement services send email to [email protected]. The complaint process is outlined below.

Enforcement Actions

Enforcement actions have been taken against the companies or individuals below. Please note that the facts of each case may vary. Drivers may contact Client Services for assistance with any operational issues.
 
The Notices filed with the Office of Administrative Hearings are attached below.
  • Orders of Immediate Suspension and Notices of Proposed Revocation to Icon Cab, and to Mr. Tekie Teclemariam
  • Orders of Immediate Suspension and Notices of Proposed Revocation to People Cab Association
  • Orders of Immediate Suspension and Notices of Proposed Revocation to Empire Cab Association
  • Orders of Immediate Suspension and Notices of Proposed Revocation to Midway Cab Association
  • Orders of Immediate Suspension and Noitces of Proposed Revocation to DC Flyer Cab Association
  • Orders of Immediate Suspension and Notices of Proposed Revocation to Anacostia Cab Company
 

Attention Customers and Drivers of Hitch

The Department of For-Hire Vehicles has issued a compliance order to Hitch in regards to charging taxicab owners a fee in connection with Hitch's costs of deploying the required silent alarm to its modern taximeter system ("MTS") units.
 
Hitch shall reverse any charges that Hitch has issued to owners which are not consistent with the April 27, 2016 Compliance Order by May 5, 2016. The complete Compliance Order is attached below.
 
If you have been charged with such a fee without a signed agreement and do not see the charge reversed before that date, please use the following link and follow the procedure to file a complaint - http://dctaxi.dc.gov/publication/payment-service-providers.
 
The complaint must be filed with all supporting document such as receipts or invoices.  A complaint filed without documents attached will not be processed by the Office.
 
Contact TTY: 
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