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Transport DC

October 1, 2016

Transport DC

Transport DC provides an alternative transportation service for MetroAccess customers. Transport DC offers customers transportation to and from any location in the District  with no restrictions during the first half of the month ending on the 15th of the month. For the second half of the month, booking requests would be granted solely based on availability. Rides would be limited to medical and employment destinations.The hours of operation are 24 hours a day/7 days a week. Book your ride by calling 1-844-322-7732 (you must dial "1" from a landline phone). 

One-hour service: Flexibility to make a reservation 30 minutes before a ride is needed.

One stop pick-up and drop-off: No need to share a ride or make multiple stops before reaching the destination.

Companion rider: Companions are welcome to accompany Transport DC participant at no additional charge.

$5.00 each one-way ride: Each one-way trip is $5.00, which can be paid by cash, credit card or debit card.

Priority wheelchair accessible taxicab use: Priority use of wheelchair accessible vehicle is given to Transport DC participants.

MetroAccess compatibility: Transport DC drivers require participants' MetroAccess ID number at time of service. MetroAccess payment processes remain the same. Transport DC participation does not affect MetroAccess eligibility.

MetroAccess eligibility: Please contact WMATA for issues regarding MetroAccess eligibility. Call (202) 962-1100 or email [email protected].

Schedule your ride: Call 1-844-322-7732

Ride Status: Capitol Cab (202) 398-0500; Yellow Cab (202) 544-0911

Your feedback is valuable: For Transport DC program user group meeting attendance email [email protected]. DFHV staff is available during office hours Monday to Friday, 8:30 am to 4:30 pm, except on District Holidays. Call (202) 645-7300 and press option "5"  

Submit Transport DC complaints here, or mail or hand carry complaint to Department of For-Hire Vehicles, 2235 Shannon Place, SE, Suite 2001, Washington, DC 20020. You can also email [email protected]; or call (202) 645-7300 and press option "1"

Submit your Employment Location information here.


 

FREQUENTLY ASKED QUESTIONS 
regarding Service Changes that took effect on 
Friday, July 22nd, 2016

 

What is Transport DC?
Transport DC provides an alternative service to MetroAccess customers. Residents received efficient curb-to-curb taxicab or wheelchair accessible service.

How do I schedule a ride?
Eligible members can call 1-844-322-7732 to schedule a ride.

What was the original design of the Transport DC program?
Transport DC was initially designed as a pilot program to provide transportation to and from dialysis centers.

What policy changes were announced to advocates and users at the 8/17/16 meeting?
Starting August 17th until September 30th or until funds allocated for the program run out, dialysis customers don’t have to wait an hour when booking a return trip from their appointment. Additionally, trips for non-emergency medical appointments can be scheduled on a 24 hour/7day basis. 
 
Have policy changes for FY 17 been made?
As of October 1, 2016 Transport DC offers customers transportation to and from any location in the District  with no restrictions during the first half of the month ending on the 15th of the month. For the second half of the month, booking requests would be granted solely based on availability and rides would be limited to medical and employment destinations.
 
What are the main changes made to the program?
The hours of operation are 24 hours day/7 days a week. Rides may be scheduled 30 minutes in advance of pickup time.
 
Were customers notified in advance of program changes?
Yes. A number of steps were undertaken and will continue to be made. Meetings were held with advocates, riders, and providers.  Additionally, letters were mailed and e-mailed to addresses on file. Furthermore, phone calls were made and SMS messages were sent to customers. Moreover, the Department of For-Hire Vehicles posted a notice to their website and an announcement was made through media interviews. Several more meetings are being planned to further engage riders for ideas on how to shape the program for fiscal year 2017.
 

When did the program changes go into effect?
The most recent program changes took effect on October 1, 2016.

Was the Transport DC budget increased in fiscal year 2016?
Yes, the initial funding for Transport DC was increased with an injection of an additional $1.2 million this summer for the remainder of the fiscal year.

Why are changes being made to the program now? 
When Transport DC started, it was originally intended for medical transportation only. It was expanded in May 2015 to include any MetroAccess customers residing in DC and provide direct, point-to-point transportation service within the District of Columbia for any purpose. The usage rate is beyond the scope originally imagined for the program, with the vast majority of riders currently using the service for non-related medical needs. Our first priority is always the health and safety of our residents. Due to the popularity of Transport DC, it is critical residents aren't missing medical appointments, so we are refocusing on the original intent of the program to ensure that the quality of service remains high.

How much does the District spend on Transportation services for people with disabilities and seniors?
About $71 million combined on MetroAccess, Transport DC, DC Medicaid, and Seabury Connector.

Where can I find a list of "In-Network" locations?
In-Network locations and eligible health care facilities can be found by using this link and will be updated regularly. To request a medical facility to be added to the In-Network list please call (202) 645-4435.

How can Transport DC customers make employment related trips or update my employment location information?
Eligible customers can submit their work addresses to DFHV using this link or e-mail their work addresses to [email protected] so arrangements for employment-related trips can be made.

View the list of approved In-Network facilities here